Sweet Spot Disc Golf Return Policy

Returns

  • Items purchased, but unused, may be returned to Sweet Spot Disc Golf at the buyer’s shipping expense within 14 days of purchase.

  • Customers may choose from the following options for returned items in new condition:
    A. Refunded minus a 15% restocking fee
    B. Fully refunded with Sweet Spot Disc Golf store credit
    C. Exchanged for a product of equal or lesser value

⚠️ If a disc has been thrown, or an item used, we cannot accept returns.

Wrong Item Shipped

  • If we make an error with your order, we will pay for the shipping of the item to be returned, or work out another alternative to rectify our error.

Order Canceled Prior to Shipment

  • All orders canceled prior to shipment are subject to a 20% processing fee.

Drop Ship Items

  • Some items such as baskets, carts, and some bags (along with other items) are drop shipped directly from the manufacturers.

  • These items are subject to the manufacturer’s return policy.

Manufacturer Defects & Responsibility

Sweet Spot Disc Golf is not responsible for manufacturer defects or flaws — including but not limited to:

    • Stamp dropout

    • Mold flashing

    • Sweet Spot Disc Golf is not responsible for lost or stolen goods.

Route Package Protection

In an effort to provide more safety, assurance, and insurance for our amazing community, Sweet Spot Disc Golf is now integrated with Route Package Protection.

Route is a shipping insurance company that offers complete protection for Sweet Spot Disc Golf shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.

FAQs

Q: WHAT IS ROUTE?
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click.
👉 Review the policies [here] to understand which lost, stolen, and damaged items Route will cover.

Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a one-click claim through the email that Route sends you after checkout, or you can file [here].

Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?
Yes! Any replacement orders that are placed by Route are still insured by Route.

Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
Route’s terms and conditions are listed [here].

Q: IS ROUTE A LICENSED INSURANCE COMPANY?
Yes. Route is a licensed insurance company, partnered with Lloyds of London, one of the biggest names in shipping insurance.